About

FAQ

• Where is the store based?

  , Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  For International Shipping:
  ***COVID- The postal service has temporarily suspended Air Registered Mail service to certain destinations due to the insufficient air flight capacity. Packet will be shipped via Surface Registered Mail (which may take 25-67 working days).***

  After the period of production time, all international orders will be shipped by Hong Kong Registered Air Mail for 10-14 business days to major cities all over the world.

  For Local Shipping:
  After the period of production time, all domestic orders will be shipped by Hong Kong Registered Air Mail for 3-4 business days.

  Express Delivery:
  Express delivery is also available. It takes around 2-4 business days for delivery. The fee depends on the destination, please contact us if you wish to upgrade to this option.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.